I have not received my purchase confirmation? The confirmation of your purchase arrives immediately to the email that you have left us in contact with, be sure to check the Spam, unwanted or other folder in your email as it is possible that it has arrived there. If you cannot be found, just let us know your full name and contact phone number in any of our service channels so we can review it together.

Why does the confirmation arrive in the Spam, Trash or Others tray? Your email security filters out the emails you talk to most frequently and new ones tend to go to referral inboxes. So you can add us as a contact or simply check that our responses arrive in your main inbox.

I received my tracking number but no information appears or it appears as missing or missing. ?

As indicated in point 3, you received your tracking number that was generated automatically so it may not be updated on the official platform, so we share indicative search platforms to be able to consult the movement. We recommend starting tracking within the next business days.

Where do you send my orders? We send them to you by your best transportation choice, if you want to track your order number you can do it online according to the shipping company (tracking). You will be able to learn more information about delivery and/or quote in the following business days.

Why haven't I received my order? If we have confirmed # order number and # tracking number, it means that your order is in progress and we are respecting the established times. If you have any questions, you can contact us info@broadcastnetic com

read our shipping section and others. If we find ourselves outside the established deadlines, do not hesitate to communicate your concern with your #order number to

Thank you........